webinar

How to save over 100 million dollars per year with proactive customer care

IBM_Webinar_640wx170hv2

 

 

 

 

 

Date: Thursday, October 08, 2015

Broadcast Times: 10am and 4pm London BST

Duration: 1 hour plus Q&A

CLICK HERE TO ATTEND THE 10AM BROADCAST

CLICK HERE TO ATTEND THE 4PM BROADCAST

In this Telecoms.com webinar sponsored by IBM, we will be sharing the findings from our recent survey on Intelligent & Proactive Customer Care.

This survey was carried out to identify the challenges Communication Service Providers (CSPs) are facing in providing the best customer care and at the same time trying to reduce churn. It combines responses from CSPs, subscribers to vendors on what CSPs need in order to provide the best customer care.

With the rich findings from the survey, IBM Analytics is now in the position to demonstrate the latest out-of-the-box vertical solution that will help to resolve the customer care challenges for CSPs.

Join this webinar to discover the biggest factor which causes churn (surprisingly it is not the cost) and how IBM’s industry solution can help to deliver proactive customer care and save over $100 million annually in customer care costs for CSPs with 25 million subscribers.

SPEAKER:

Gaurav Deshpande, Worldwide Industry Marketing Leader, Telecommunications Industry, IBM Corporation

 

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